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Frequently Asked Questions

Frequently Asked Questions

Learn · Frequently Asked Questions

Everything you wanted to ask

37 of the most common questions about our tape, how to apply it, how to look after it, and how we ship it — with honest, useful answers.

About the product

What’s in the pack?

Each pack contains 20 pre-cut strips, each at the medically-favoured 5cm × 25cm size, threaded inside our credit-card-sized built-in dispenser. Total tape per pack is a 5m roll. A printed application guide is included with first orders.

What is the tape made of?

The fabric is 95% Rayon / 5% Spandex — a synthetic blend chosen for performance. The adhesive is a medical-grade, hypoallergenic acrylic. The tape is latex-free.

Why synthetic instead of cotton?

Synthetic fibre is naturally antimicrobial, dries roughly three times faster than cotton, and holds its tension longer through sweat and water. Cotton wicks moisture into the adhesive layer and peels at day two; synthetic gives you the full 5 to 7 day wear time the format is designed for.

What’s the dispenser for?

The credit-card-sized hard-shell dispenser protects the roll in transit so strips arrive flat and unfrayed, and keeps every strip ready to pull cleanly in the bottom of a kit bag, glove box or treatment-room drawer. It is the only kinesiology tape on the market built this way.

Are the strips really pre-cut?

Yes — no scissors needed. Twenty individual strips, each at 5cm × 25cm, pull out one at a time through the dispenser slot. For more advanced shapes (Y, X, Fan, Web) you would cut from the strip; for the most common I-strip application you don’t cut anything.

What’s the difference between Black and Beige?

Same tape, same adhesive, same dimensions — just different colour. Beige is the discreet choice for under work clothes, skin-tone matching, and visible-on-camera situations. Black is the gym-floor default for trainers, sports kit and confident contrast. Most regulars buy both.

What’s the Talisman Collection?

The Talisman Collection is our exclusive range of five printed designs — Viking, Chakra, Dreamcatcher, Latin and Feng Shui — each available as vertical or horizontal print. Same medical-grade tape and adhesive underneath; the wearable aesthetic is what changes. See the Talisman Collection.

Is the tape vegan?

Yes. All materials — the Rayon/Spandex fabric, the acrylic adhesive and the dispenser — are synthetic. No animal-derived ingredients, no animal testing.

Application

How do I apply kinesiology tape?

Four universal steps: prep, anchor, apply, activate. Full step-by-step with diagrams on the How to apply page. For specific body parts, see our body-area guides.

How much stretch should I use?

Zero on the anchor ends, always. 25–75% on the middle section depending on goal: less stretch = more support; more stretch = more proprioceptive activation and decompression. The standard default is 50%. Detailed breakdown on the How to apply guide.

Can I apply it myself or do I need help?

For most areas — knee, foot, calf, shoulder, neck, wrist — you can apply alone. The back is harder to reach and is the one area where a second pair of hands genuinely helps. Pregnancy bump-support taping is also easier with help.

What if the tape doesn’t stick?

Almost always a prep issue. See the troubleshooting section on How to apply: most non-sticking comes from invisible lotion/oil residue, damp skin, or skipping the 30-second activation rub.

Can I tape over an open wound?

No, never. Kinesiology tape goes on intact skin only. Avoid open wounds, fresh stitches, broken skin, active infections, rashes or undiagnosed lumps.

How long should I leave it before exercising?

At least 30 minutes after application. The adhesive is heat-activated and takes that long to fully bond. Apply at home and head to the gym, not in the changing room five minutes before warm-up.

Wear time & care

How long does it stay on?

Up to 7 days. Realistic average wear is 5 to 7 days with proper skin prep. Some people get 4 days, some get the full 7 — it depends on the area, the activity level, and how well you prepped the skin.

Can I shower with it?

Yes. The tape is water-resistant and sweat-resistant. Pat dry after showering — don’t rub with a towel.

Can I swim with it?

Yes. The synthetic fabric handles pool and sea water without losing adhesion. Dry the area gently after.

Can I sleep with it?

Yes. Many of our customers apply specifically for overnight wear — postural cueing, sleep-wrinkle prevention, recovery from the day’s activity. The tape moves with you and won’t come off.

What about saunas or hot tubs?

Brief exposure is fine. Prolonged heat may loosen the adhesive — the same heat that activates it can also re-melt the bond if held there long enough. A normal sauna session is no problem; an hour-long hot tub soak might shorten the wear time by a day or two.

How do I remove it?

Don’t rip it off. Soak with warm shower water or baby oil for 30 seconds, then peel slowly in the direction of hair growth, rolling the tape back along the skin rather than pulling it up. Full removal instructions on the How to apply page.

Safety & sensitivity

Is it safe for sensitive skin?

Yes — the adhesive is hypoallergenic and latex-free. If you have very reactive skin, run a 24-hour patch test on your inner forearm before a full application. Reactions are rare but a patch test rules out individual sensitivity.

Can children use it?

Yes — safe for children. For younger kids, lower stretch percentages (15–25%) and shorter strips work best, and an adult should apply.

Can I use it during pregnancy?

Yes, with midwife or GP approval. Kinesiology tape is widely used for bump support, round-ligament discomfort and lower-back load during pregnancy. See the full pregnancy taping guide for specific techniques and what to avoid.

What if I have a skin reaction?

Remove the tape immediately, wash the area with mild soap and water, apply a soothing moisturiser. Most reactions are mild and resolve within 24 hours. If irritation persists, spreads, or you develop blistering, contact your GP.

Is it FDA / CE approved?

Our tape is CE Marked and SGS Certified to the relevant medical-tape standards. We do not market or sell in the US, so FDA registration is not relevant to our product, but the CE and SGS certifications cover the same underlying material and manufacturing standards.

Can it interact with medication or pacemakers?

No. The tape is a passive external textile with no electrical activity and no chemical absorption into the body. It is safe to apply over the pacemaker area and does not interact with oral, topical or injected medication. If in doubt, check with the prescribing clinician.

Conditions

What conditions can kinesiology tape help with?

The most common are: runner’s knee, plantar fasciitis, shin splints, lower-back pain, shoulder impingement, tennis elbow, achilles tendinopathy, neck tension, postural support, pregnancy support, post-op swelling and lymphatic drainage. Full library on the pain & injury guides hub.

Does it work for runner’s knee?

Yes — one of the most common applications. Specific technique and shape guidance on the knee pain guide.

Does it work for plantar fasciitis?

Yes — foot-arch support is one of the highest-rated techniques. Step-by-step on the foot pain guide.

Does it work for shin splints?

Yes. Standard application is two parallel I-strips along the tibialis anterior at 25–50% stretch. See the guides hub for the full technique.

Does it work for back pain?

Yes — lower-back I-strips, X-strips and decompression patterns are among the most-applied techniques. Full breakdown on the back pain guide.

Ordering, shipping & returns

How much is delivery?

£4.50 tracked (Royal Mail) on orders of 1–8 rolls. FREE delivery on orders of 9 rolls or more.

How fast is dispatch?

Same-day dispatch Monday to Friday on orders placed before 3pm. Orders after 3pm or on weekends go out the next working day.

Do you ship internationally?

Yes. Europe and USA typically arrive within 2–4 working days. Rest of world 3–7 working days. Tracked delivery on all international orders.

What’s your returns policy?

30-day returns on unopened packs. Full terms on the returns & refunds page.

Do you offer wholesale?

Yes — tiered trade pricing for gyms, clinics, clubs and resellers. See Gyms, Clubs & Clinics for the trade application form.

Do you offer private label?

Yes — full private-label manufacturing with your branding on our format. Minimum order quantities apply. See Private Label Manufacturing for full details.