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Go to the shopReturns & Refunds
Returns & Refunds
Policy
Returns & Refunds
At Kinesiology Sports Tape we are committed to selling high-quality products we hope you'll enjoy using. However, we realise there may be a time when you need to exchange or return something you've bought.
Please make sure that you check your items carefully before they are used. We also recommend that you keep your receipt or order number — found on your order confirmation or within the delivery packaging — as you may need it as proof of purchase for any after-sales queries.
Our Promise
30-Day Money-Back Guarantee
30-Day Money-Back Guarantee
Our products are covered by our 30-day money-back guarantee. Simply return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt — and we'll give you a full refund.
- Our sports tape cannot be exchanged or refunded if used, for hygiene and safety reasons, unless there is an actual defect with the product.
- Our 30-day money-back guarantee does not affect your statutory rights.
* If your item was delivered, your order number — found on your order acknowledgement or delivery packaging — counts as your receipt and proof of purchase.
How It Works
How To Return An Item
01
Check Eligibility
Item must be unused, in original undamaged packaging, in a saleable condition, and returned within 30 days of purchase.
02
Contact Us
Email us at info@kinesiologysportstape.com with your name, address, order number, and reason for return.
03
Receive Your Refund
Once we receive and inspect your return, we will process your refund promptly to your original payment method.
Faulty Items
Product Faults
All our products are covered by our 30-day money-back guarantee. If you believe your item has a genuine defect, return it to us unused, in its original undamaged packaging, in a saleable condition, with your receipt — and we will give you a full refund.
If a product is faulty, this overrides the standard hygiene restriction that applies to used tape. Please contact us in the first instance to discuss the issue.
Your Rights
Distance Selling Regulations
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This right is in addition to our 30-day money-back guarantee and does not affect your statutory rights.
Get In Touch
Continue Shopping
Contact Us
If you have any comments, suggestions, concerns, or questions regarding a return or refund, please get in touch and we will be happy to help.
Email: info@kinesiologysportstape.com
Please include your name, address, order number, and a contact number in your message so we can resolve your query as quickly as possible.
